Secure Shopping and Delivery

Reasons to shop with Crimson Princess

All sex toy sales are safe, discreet and secure

All of our adult sex toys are safe to use

We have fast UK delivery on all adult products

We stock all of the bestselling sex toy brands

We have an exceptional returns policy

We offer exceptional customer service and aftercare service

We constantly strive for excellence

Customer feedback is of paramount importance to our growth in this industry, and with your input we hope to excel in our company vision. If you have any issues, please do not hesitate to contact us to discuss it further with our customer service team at Care@crimsonprincess.co.uk and we will get back to you within 24 hours.

Secure Shopping and Payment

At Crimson Princess your discreet shopping experience is extremely important to us. With this in mind, our brand subscribes to the must up to date and secure SSL technology to ensure that all the information provided by yourselves is completely secure. If you need a little more reassurance, look at the address bar above. You will see a small padlock with the words ‘secure’ next to it, this means that your browsing experience is just as secure as the payment process, you can happily shop knowing that your information is being very well looked after.

Payments made to Crimson Princess are taken by Paypal and Stripe a facility that enables you to make card payments without having to create a Paypal account, both of which are the leading worldwide organisation responsible for taking payments. At no point during or after the transaction are your credit card details given to us. They are taken securely and safely by the organisation that you choose to pay us with. All payments made to Crimson Princess are very discreet and will not show up on your bank statement or credit card bill, instead you will see the words CP LTD.

The information that we collect during the transaction (such as name, email and address) are solely for the purpose of fulfilling your order. Your information will not be passed onto any third parties. 

Delivery Information

Orders placed in UK mainland on Monday to Friday before 5pm will be despatched the same day, whilst orders placed after 5pm on Friday to Sunday will be despatched the following Monday.

Delivery Options

We use Royal Mail Tracked Delivery, Royal Mail Special Delivery and Royal Mail International Delivery to deliver our customer orders as quickly and efficiently as possible.

Shipping Costs

  • Royal Mail tracked (48 hours) - £2.99 or free on orders over £30.
  • Royal Mail tracked (24 hours) - £3.99 or free on orders over £60.
  • Royal Mail special delivery - £7.99 or free on orders over £200.

What happens if I am not at home when my parcel arrives?

If your parcel arrives when you are not at home. Royal Mail will return the parcel to their nearest depot for collection. The address of the depot will be shown on the card that you receive from them. Parcels are held at the Royal Mail depot for approximately 18 calendar days before being returned back to us. However, you can contact the number on the Royal Mail card to rearrange a redelivery at a more convenient time.

What happens if my order is late?

If your order hasn’t arrived within 5 days. Please contact us straight away so that we can put things right.

How to contact Crimson Princess

Our operating hours are:

Monday                9am-5pm

Tuesday               9am-5pm

Wednesday          9am-5pm

Thursday              9am-5pm

Friday                   9am-5pm

Saturday               Closed

Sunday                 Closed

We are contactable via email on Care@crimsonprincess.co.uk, or by telephone on 03334 446969.

Free Shipping & Returns

Free Shipping on orders over £30