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About Us

Crimson Princess are one of the UK’s leading online retailers of adult sex toys, lingerie and bedroom essentials from around the world. Because we only trade online, our customers benefit from the highest quality sex toys, all of which have been handpicked and ethically sourced, but at very low prices. Thus ensuring we sell some of the cheapest sex toys online without compromising on standards. Our strong relationship with the suppliers and manufactures that we use enable us to make sure that our customers always benefit from the most innovative new sex toys, up to date product information and special deals and sex toy offers.

Because Crimson Princess is an ethical sex toy store, we only use sex toys and bedroom essentials that are non-toxic and completely 100% body safe. Our mission is to promote ethical and environmental issues affecting the sex toy industry in addition to constantly educating our customers, and ourselves, about enjoying pleasure with sex toys, but protecting the environment too. The sex toys that we sell are of the highest standard and built for durability to reduce the waste produced by throwing away broken and flimsy sex toys. We actively promote rechargeable sex toys in favour of battery operated devices to reduce the pollution caused to soil and wildlife by the improper disposal of batteries. In addition, we ensure that our brand reduces its own carbon footprint by cutting paper usage, recycling all bottles, glass and paper and using energy saving devices.

Crimson Princess is a gender inclusive sex toy store; in that we actively work to ensure that our brand works continually to honour the diverse needs of our community. With this in mind, we offer our customers thousands of quality products, each carefully chosen to ensure that they meet these needs. Not only that, our brand continually works with individual community groups to ensure that we are kept abreast of new research and developments. Because customer satisfaction is of paramount importance, quality control is built into all of our procedures. However, we do acknowledge that at times, problems may occur that are out of our control. If this happens, rest assured that we will work tirelessly to ensure that you receive a speedy resolution. Therefore, if you are unhappy about any part of the service that we have provided, please let us know immediately by email on Care@crimsonprincess.co.uk or by telephone on 03334 446969.  

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Delivery Information

Orders placed in UK mainland on Monday to Friday before 5pm will be despatched the same day, whilst orders placed after 5pm on Friday to Sunday will be despatched the following Monday.

Delivery Options

  • Royal Mail Tracked Delivery
  • Royal Mail Special Delivery
  • Royal Mail International Delivery

Shipping Costs

  • Royal Mail tracked (48 hours) - £2.99 or free on orders over £30.
  • Royal Mail tracked (24 hours) - £3.99 or free on orders over £60.
  • Royal Mail special delivery - £7.99 or free on orders over £200.

What happens if I am not at home when my parcel arrives?

If your parcel arrives when you are not at home. Royal Mail will return the parcel to their nearest depot for collection. The address of the depot will be shown on the card that you receive from them. Parcels are held at the Royal Mail depot for approximately 18 calendar days before being returned back to us. However, you can contact the number on the Royal Mail card to rearrange a redelivery at a more convenient time.

What happens if my order is late?

If your order hasn’t arrived within 5 days. Please contact us straight away so that we can put things right.  

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Plain and Discreet Packaging

Your privacy is very important to us, and therefore all of our products arrive in plain brown packages or padded postage bags.

As we have to write a return address on the package, however the Crimson Princess name will not appear anywhere on the packaging, nor will it appear on your bank statement. Instead, you will see the words CP Ltd described as the recipient of your payment and Unit 16 Sefton Business Park, Olympic Way, Aintree, Merseyside, L30 1RD as the return address.

All of our packages are very durable to ensure that the contents are safe and prevent the packaging from tearing.  

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How to contact Crimson Princess

We are contactable via email and telephone;

Our operating hours are:

Monday                  9am-5pm

Tuesday                 9am-5pm

Wednesday            9am-5pm

Thursday                9am-5pm

Friday                     9am-5pm

Saturday                 Closed

Sunday                   Closed 

 

Frequently Asked Questions

How old do you need to be to shop at Crimson Princess?

Our website is strictly for those over the age of 18.

Do you have a shop that I can visit?

In order to keep our costs as low as possible, Crimson Princess operates online only.

How do I know that my information is secure?

Crimson Princess subscribes to the must up to date and secure SSL technology to ensure that all the information provided by our customers is completely secure. At the top of each page, near the address bar there is a small padlock with the words ‘secure’ next to it, this means that your browsing experience is completely secure.

Our payments are currently taken by Stripe and Paypal - facilities that allows you to make card payments and place orders through a Paypal account, both leading worldwide organisations responsible for taking payments. Your credit card details are taken securely by these providers and are not passed to us, or any third parties. given to us.

Furthermore, any information collected during the transaction, such as your name, email and address are for the sole purpose of fulfilling your order. No information is ever passed onto any third parties.

How long will it take for my order to arrive?

Please follow this link to find our shipping and delivery information.

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Your Guide To Sex Toy Materials 

Once you delve into the world of sex toys and discover that there's more to choose from than a rabbit vibrator or a slim line classic, it can seem a rather bewildering place. Not only are there many different shapes and styles designed to stimulate various parts of the anatomy, sex toys are made from many different materials, too. In this guide to sex toy materials you'll discover the main differences between the most common types, as well as the benefits and any disadvantages to each one.  

At this point you may be thinking that surely it doesn't matter what material a sex toy is made from - they're all safe, right? The sex toy industry is unregulated, so it's vital that you educate yourself about sex toys and the materials used in their production. Many sex toys, particularly budget styles, are sold 'as novelty only', with small print disclaimers guarding the manufacturers against any claims should the user suffer discomfort or worse after using the toy intimately.  

Although many people won't suffer ill effects using the vast majority of sex toys, I'm sure you'll agree it's worth being 'in the know' about specific materials. Once properly informed, you'll be in the best place to make the right sex toy material choice for your body, with safe sexual pleasure top priority.

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Returns Policy

Customer satisfaction is very important to us, which is why we offer an outstanding returns policy for our Crimson Princess account holders.

Returns policy for Crimson Princess account holders

When you create a Crimson Princess account, you automatically qualify for our outstanding 365 days return policy. This means that we will accept any returned products within 365 days, whatever the reason, even if it has been used.  

Account holders will be offered a replacement product, or full refund, up to 365 days after you have received your order if you’re not satisfied with your product.

Returns policy for those without a Crimson Princess account.

Orders placed without a Crimson Princess account do not qualify for our 365 days return policy. However, new and unused products in their original packaging can be returned for a full refund up to 14 days after the item has been received. If the item is faulty, please contact Crimson Princess within 21 days to report the item as defective and arrange a return. 

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Free Shipping & Returns

Free Shipping on orders over £30